2jbe Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 2jbe ("we," "us," "our," "the Platform") collects, processes, stores, and shares personal data relating to individuals who access or use the 2jbe website and platform services, including sports betting, casino gaming, account management, payment processing, and customer support.

By registering a 2jbe account or otherwise using our platform, you acknowledge that you have read and understood this Policy. Where we rely on your consent as the legal basis for processing, you will be asked to provide explicit consent at the relevant point of data collection. This Policy forms part of the 2jbe Terms & Conditions and should be read alongside them.

This Policy applies to all players using 2jbe, including those accessing the platform from Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other cities and regions. 2jbe is an English-language platform primarily serving English-speaking Pakistani users and this Policy is written accordingly.

2. Data Controller Information

For the purposes of data protection law, the data controller responsible for your personal data is 2jbe, operating the platform at https://2jbe.com. For all data protection queries, access requests, and privacy-related complaints, please contact us at:

Email: [email protected]

We will respond to all legitimate privacy enquiries within a reasonable period, and no later than thirty (30) days from receipt of a written request.

3. Personal Data We Collect

We collect the following categories of personal data, depending on how you interact with 2jbe:

3.1 Registration Data

3.2 Identity Verification Data (KYC)

3.3 Payment Data

3.4 Transactional and Gameplay Data

3.5 Technical and Device Data

3.6 Communications Data

4. How We Collect Your Data

2jbe collects personal data through the following means:

• Directly from you — when you register an account, make a deposit or withdrawal, contact customer support, or complete identity verification.
• Automatically — through cookies, server logs, and similar tracking technologies as you browse and use the 2jbe platform.
• From payment providers — transaction confirmation data from JazzCash, Easypaisa, bank partners, and card processors necessary to reconcile your account balance.
• From identity verification services — where we use a third-party KYC provider to verify identity documents, we receive a verification outcome and relevant identity data from that provider.

5. Purposes and Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract — processing necessary to provide you with the 2jbe platform services you have signed up for, including account management, bet settlement, deposit and withdrawal processing, and customer support.
• Compliance with legal obligations — processing necessary to meet age verification, identity verification, anti-money laundering, and other applicable regulatory requirements.
• Legitimate interests — processing necessary for fraud prevention, account security, platform abuse detection, and improving platform performance, where our interests are not overridden by your rights.
• Consent — where we send you marketing communications or use non-essential cookies, we will obtain your explicit consent first. You may withdraw consent at any time by contacting us or adjusting your browser cookie settings.

6. How We Use Your Data

We use your personal data for the following purposes:

• Creating, managing, and securing your 2jbe account.
• Processing your deposits and withdrawals in PKR via JazzCash, Easypaisa, and other supported payment methods.
• Verifying your age (18+) and identity as required.
• Settling bets, game rounds, and bonus awards correctly.
• Detecting and preventing fraud, money laundering, bonus abuse, and other platform integrity violations.
• Responding to your support queries and complaints.
• Sending you transactional emails (deposit confirmations, withdrawal notifications, security alerts). These are not marketing emails and cannot be unsubscribed from, as they are necessary for account operation.
• Sending you promotional offers and marketing communications, if you have opted in to receive them. You may opt out at any time.
• Analysing aggregate platform usage to improve 2jbe's features, performance, and user experience.
• Complying with applicable legal and regulatory obligations.

7. Data Sharing and Third Parties

2jbe does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card processing partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification (KYC) providers: Where third-party KYC services are used, your identity documentation may be shared with those providers solely for the purpose of verification.
• Game software providers: Game studios whose titles appear in the 2jbe Casino may receive anonymised gameplay data for the purpose of game performance monitoring and RTP auditing. Personally identifiable data is not shared with game providers.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or a valid legal order.
• Fraud prevention and security services: We may share technical and account data with fraud prevention services to protect the integrity of the platform and other players.

All third parties with whom 2jbe shares personal data are contractually required to handle that data in accordance with applicable data protection standards and to use it only for the purposes for which it was shared.

8. Cookies and Tracking Technologies

2jbe uses the following types of cookies and similar technologies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in to your 2jbe account during a browsing session. These cannot be disabled without affecting platform functionality.
• Preference cookies: Store your platform preferences, such as language settings and display options, so you do not need to reset them on each visit.
• Analytics cookies: Help us understand how players navigate and use the 2jbe platform in aggregate, allowing us to identify and fix performance issues. This data is anonymised or pseudonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You can manage and delete cookies through your browser settings. Note that deleting essential cookies will log you out of your 2jbe account and may impact other platform features. For persistent opt-out of analytics cookies, adjust your browser settings accordingly.

9. Data Retention

2jbe retains personal data for as long as is necessary for the purposes for which it was collected, and in accordance with any applicable legal retention obligations. Key retention periods include:

• Account registration data and gameplay records: retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• Identity verification (KYC) documents: retained for the period required by applicable anti-money laundering and verification regulations.
• Customer support communications: retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and device data (server logs): typically retained for ninety (90) days, unless extended retention is required for an active fraud or security investigation.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to you as an individual.

10. Data Security

2jbe implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and 2jbe's servers.
• Encryption of sensitive data at rest, including password hashes and identity documents.
• Access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular security assessments of platform infrastructure.
• Two-factor authentication available to all 2jbe account holders to reduce the risk of unauthorised access.

Despite these measures, no data transmission over the internet or data storage system is completely secure. If you believe your 2jbe account has been compromised, contact us immediately at [email protected] and change your password.

11. Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in relation to your personal data held by 2jbe:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that prevent erasure.
• Right to restrict processing: You may request that we restrict processing of your data in certain circumstances, for example while you contest the accuracy of the data.
• Right to data portability: Where processing is based on your consent or contract performance, you may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where we rely on consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before processing your request. We will respond within thirty (30) days.

12. Children and Minors

2jbe is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 2jbe, please contact us at [email protected] immediately.

13. Changes to This Privacy Policy

2jbe reserves the right to update this Privacy Policy at any time. The date of the most recent update is displayed at the top of this document. Material changes will be communicated to registered players by email or in-platform notice. Continued use of the 2jbe platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept any changes, you should cease using the platform and contact us to request account closure.

14. Contact Us

For all privacy-related queries, data access requests, or complaints regarding 2jbe's handling of your personal data, contact us at:

Email: [email protected]

For general account queries and platform help, visit our FAQ page. For information on your rights regarding responsible gaming and self-exclusion, visit our Responsible Gaming page.